Howdy Partner! At The Cowboy Shirt Sales Store, we want you to be as happy with your western wear as a cowboy is with his favorite boots. Here’s everything you need to know about getting your gear and what to do if it doesn’t fit just right.

Shipping Information

We saddle up and ship your order faster than a mustang at full gallop:

  • Order Processing: 1-2 business days (we don’t count weekends or holidays)
  • Standard Shipping: $12.95 via DHL or FedEx – arrives in 10-15 business days after shipping
  • Free Shipping: For orders over $50 via EMS – arrives in 15-25 business days after shipping

We ship worldwide (except some remote areas and parts of Asia – if we can’t deliver to your address, we’ll let you know faster than a rattlesnake strike).

Our Return Promise

If your purchase didn’t fit right or meet your expectations, we’ll make it right faster than you can say “yeehaw!” Here’s the nitty-gritty:

  • Returns & exchanges accepted within 15 days of delivery
  • Items must be unworn, unused, in original packaging with all tags attached
  • Original shipping costs aren’t refundable (unless we made a mistake)
Important Note for Buckle Lovers: Due to hygiene reasons, Men’s Belts & Buckles cannot be returned or exchanged unless defective. All other products (Jackets, Jeans, Shirts, and Accessories) are eligible for returns.

How to Return or Exchange

Follow these steps smoother than a line dancer’s glide:

  1. Contact Us: Email [email protected] with your order number and reason for return (use our template below)
  2. Get Approval: We’ll respond within 2 business days with return instructions
  3. Pack It Up: Securely package your items with the original packing slip
  4. Ship It Back: Send to:
    The Cowboy Shirt Sales Store
    Returns Department
    5116 Emmanuel Avenue
    Anchorage, AK 99508
    United States

Return Shipping

You’re responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service – lost packages are sadder than a country song.

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds process within 5 business days
  • Method: Funds returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Original purchase price minus shipping costs (unless return is due to our error)

Depending on your bank, it may take additional time for the refund to appear on your statement – about as long as it takes to break in a new pair of boots.

Exchange Process

Want a different size or color? Follow the same return process above, but specify in your email that you’d like an exchange. We’ll ship your new item as soon as we process your return, quicker than a jackrabbit on hot pavement.

Damaged or Defective Items

If your item arrived damaged or defective, contact us immediately at [email protected] with photos of the damage. We’ll send a replacement faster than you can say “giddyup!”

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Cowboy Shirt Team,

I’d like to return/exchange the following item(s) from my order #[Your Order Number]:

Item Name: [Product Name]
Size/Color: [Details]
Reason for Return: [Reason]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Still Have Questions?

Reach out to us at [email protected] – we’re happier to help than a dog with a new bone!

Remember partners: All returns must be initiated within 15 days of delivery. Exceptions may apply during peak seasons (like Christmas rodeo time).